Attractions

• In case of unforeseen circumstances, such as natural disasters, government restrictions, or emergencies, the tour may be postponed or cancelled.

• In such situations, guests will have the option to reschedule their trip to a future date; however, no refunds will be issued under any circumstances.

If a guest initiates cancellation voluntarily, the refund will be processed as per the following schedule:

• Cancellations made 30 days or more before the trip are eligible for a 90% refund of the total package cost.

• For cancellations made between 21 and 30 days before the trip, 75% of the total package cost will be refunded.

• Cancellations made between 11 and 20 days before the departure date will receive a 50% refund of the total package cost.

• No Refund: Less than 10 days.

• No refund will be provided for cancellations made less than 10 days before the trip start date.

Note: The details provided in the itinerary are for reference only and may be updated or modified without prior notice depending on operational requirements, weather conditions, or safety concerns.

• The trip will commence once full payment has been received. Make sure you make all the arrangements beforehand.

• In exceptional cases, if the hotel mentioned is unavailable, we may transfer you to a similar hotel.

• You must present valid identification at check-in. (PAN cards are not accepted)

• The sequence of the day-wise itinerary for the Turtuk village package may change during the trip, depending on unforeseen restrictions or other issues.

• We shall not be responsible for any changes to the itinerary for the Turtuk village package due to landslides, flight cancellations, adverse weather conditions, or any unforeseen events. The additional cost incurred will be in addition to the package price.

• If you cancel your trip midway for any reason, the remaining amount will be non-refundable.

• The company will not provide any Refund or Compensation for unused services/transportation in any circumstance.

• The client should bear any increase in cost due to a medical emergency.

• If the transport cost or accommodation increases unexpectedly during the trip (including fuel surcharge), this will affect the price.

• Due to unforeseen circumstances, we may need to modify the program and timings outlined in the itinerary.

• Guests shall be liable to pay for any damages, except normal wear and tear, to an asset.

• Rates will be different for foreign tourists. Kindly contact us for more information.

• We will not pay, reimburse, or cover losses, nor accept any responsibility for activities that occur due to circumstances beyond our control. When we refer to circumstances beyond our control, we mean any event that we cannot avoid, even after taking all necessary precautions. Such events include, but are not limited to, airport closures, war, natural disasters, nuclear disasters, pandemics, acts of terrorism, illness, death, injury, burglary, and bad weather.

• For fixed departures, if you prefer a private vehicle, please let us know. An additional cost will apply.

• A minimum of 3 participants is required to confirm a group departure. If fewer than 3, the tour may be cancelled without prior notice.

• Final vehicle selection is made by the operations team, based on practicality and availability.

• Drivers act as local coordinators for group tours. Separate tour guides are not included unless arranged in advance.

• Stays are provided on a double/triple/quad sharing basis, depending on the number of travellers and accommodation availability.

• Room heaters and hot water may be available for a limited time or at an additional cost.

• Buffet meals will be served during fixed hours (08:00–9:30 AM for breakfast and 08:30–10:00 PM for dinner). Takeaway or packed meals will not be provided.

• Valid for Indian nationals with a valid government-issued ID.

• Not valid for citizens of Bangladesh, Pakistan, or China due to regional travel restrictions.

• Travel insurance is not included in the Turtuk village package but is strongly recommended (covering evacuation, hospitalisation, and baggage).

• Electricity and water supply can be inconsistent, especially in winter.

• No refunds will be provided for unused services or changes caused by weather, roadblocks, or personal issues.

• All sightseeing entries (monasteries, parks, etc.) are subject to operational hours and weather conditions.

• No compensation will be provided for flight delays, cancellations, or itinerary changes due to natural or political reasons.

• The tour begins only after full payment is received.

• Guests may need to trek 10–15 minutes to reach certain homestays or accommodations.

• The day-wise schedule may be subject to change due to traffic regulations, road closures, or other unforeseen events.

• Postponement is permitted only in the event of natural disasters, pandemics, or government-imposed restrictions. Otherwise, no date changes are allowed.

• Any damage to property (beyond regular use) caused by a guest will be chargeable.

• Rates are subject to change until full payment is made.

• Foreign tourists must contact us for customised pricing and support.

• In the event of events beyond our control (such as war, natural disasters, terrorism, or illness), we are not liable for any loss or delay.

• No sightseeing outside the planned itinerary is included. Extra services will be chargeable.

Planning a trip to the land of mountain passes requires careful preparation due to the unique demands of travelling in high-altitude, mountainous regions. The following is a detailed packing list, along with essential tips and information to help you prepare for a safe and enjoyable trip.

Essentials:

• Passport, tickets, IDs, and necessary documents.

• Mobile phone, charger, and power bank.

  
  

Clothing:

May to September:

• Windbreaker jacket with hood

• Two pairs of thermals (upper and lower)

• Sports shoes

• Three pairs of warm socks.

  
  

April, October, November:

• Winter jacket

• Three pairs of thermals

• Two sweaters/sweatshirts

• Three pairs of warm socks/woollen socks

• Two winter caps

• Two pairs of warm gloves

  
  

December to March:

• 5-6 pairs of thermals

• Two heavy winter jackets

• Four heavy sweaters

• Winter shoes

• 3-4 pairs of heavy woollen socks

• Two heavy woollen caps

• Two pairs of woollen gloves

  
  

Sun Protection:

• Hat or cap

• Sunscreen (high SPF)

• Sunglasses

• Stole for dust protection

  
  

Toiletries:

• Toothbrush and toothpaste

• Shampoo, face wash, soap

• Toilet paper

• Comb

• Small towel

• Eatables and Hydration

  
  

Bottle of water (stay hydrated)

• Glucose packets

• Dry fruits

• Energy biscuits

• Chocolates

  
  

Medicines and First Aid:

• First aid kit (headache, stomach issues, cold, fever)

• Medication for Acute Mountain Sickness (Diamox)

• Oxygen cylinders (small cans from local chemists for emergencies)

  
  

Devices:

• Camera and charger

• Mobile phone and charger

• Power bank

  
  

Additional Tips:

• Use postpaid SIMs (such as BSNL, Airtel, or Jio) for improved network coverage.

• Keep your devices charged; cold weather drains batteries quickly.

• Carry cold cream, lip balm, and oil to protect against dry weather.

• All shared itineraries are indicative and meant to give a general overview of the journey.

• Weather, road conditions, health of travellers, or unforeseen circumstances may require changes to the itinerary before or during the trip.

• We reserve the right to modify or reschedule the itinerary at any point to ensure the safety, comfort, and well-being of all participants.

• Changes or cancellations made after the trip has begun may incur penalties.

• No refunds will be issued for unused services, no-shows, or voluntary withdrawals.

• The company reserves the right to terminate or cancel the trip at any point if outstanding payments are not cleared on or before the arrival date.

• We are not liable for any delays, changes, or losses arising due to Natural disasters (landslides, avalanches, floods, etc), Accidents, medical emergencies, illness, Political unrest, strikes, government restrictions, Vehicle breakdowns, mechanical issues, or transport delays, Flight cancellations or air travel disruptions, Acts of God or any force majeure situations.

• Any additional costs incurred due to rerouting or emergency itinerary changes made for safety reasons must be borne by the guest.

• Travel insurance is not included in the package. We strongly advise guests to arrange comprehensive travel insurance in their home country covering:

• Medical emergencies and evacuation

• Theft or loss of belongings

• Trip delays or cancellations

• Travellers are solely responsible for their luggage and personal items for the entire duration of the trip.